Emergency Services - Frequently Asked Questions

Emergency Water Damage Response

Do I need an estimate first?

In the case of Emergency Services, no you do not. Your Insurance Company understands the time sensitive nature of mitigation / drying services and does not require estimates or bids for this emergency work. Getting an accurate estimate for damages can take a considerable amount of time and in the case of water damage, it is impossible to give an accurate assessment until the work has been started since water can wick quickly and unpredictably. Time is of the essence in an emergency since more damage can be caused by the delay of mitigation as you wait for an estimate which can significantly increase the overall cost of the project.

How soon can you get here?

Responding to emergencies is our priority, as we want to prevent any further damages that may result. Once our crews return to our offices and collect the necessary equipment for your project, they are immediately dispatched to your property. As timeliness is incredibly important, we send our crews out as quickly as possible to begin the necessary mitigation services. If they are on another job, we will pull them from the job to respond. At that point, they would return to the office, pick up the necessary equipment, and promptly report to your property for mitigation. This is usually accomplished within a two hour timeframe and sometimes quicker depending on travel time.

Should I start ripping out carpets before you get here?

Any removal of damaged material should be left to our crew. Many times, we can salvage carpet and drywall that has been involved in a loss with our specialized drying equipment. Your insurance company is going to want pictures of the damage and proof that the carpet or other materials could not be salvaged. We understand the requirements of the Insurance Companies and will take proper documentation for you to ensure the loss is covered dependent on your policy.

Will this be covered by my insurance?

Most emergency services are covered, such as water and fire, however there can be exceptions, including ground water and sewer back up. It is best to check with your agent to review your policy so there are no surprises.

We hope you found this helpful! Should you have further questions about Emergency Mitigation Services or have a need for these services, please don't hesitate to Contact Us!

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